Embedded Files
Portal access guide
Is this your first time using the portal as an administrator ?
Opening and closing the portal
How to open the portal ?
How to open teacher access for marking ?
How to control parents and students access to report cards on the portal ?
Managing portal users
How to add new portal users ?
How to deactivate portal users ?
Helping portal users
What are users login information ?
How to send login information to users ?
How to help someone who has lost their password ?
How to help a user encountering a bug on the portal ?
Managing the attendance taking
How to verify attendance was taken by teachers ?
How to add reason codes to absences in Dash (desktop application) ?
Managing the information pages
How to share information and documents with the portal ?
How to create tabs in the information page ?
Managing the evaluation
How to verify if teachers are done marking ?
How to correct results and comments for a teacher ?
Report cards
How to verify if my report cards are adequate ?
How do I print report cards ?
What are my options for sharing the report cards ?
Planning parent-teacher interviews
How to plan interviews ?
How to configure unavailability ?
How to update the message on the portal for interviews ?
How to open the access for booking interviews ?
Frequently asked questions
This sections is about other questions that are not in the guides
Why did this user failed to import to the portal ?
Only users with the necessary basic information can import into the portal, that is, a proper ID and a password. Verify these informations in your Dash (desktop version), then try importing again.
Teacher user: verify the problematic teacher has an email and an initial password
Student user: verify the problematic student permanent code has the first 10 digits, and that this student has an inital password
Parent user: verify the problematic parent has an email and an initial password
How to delete portal conversations ?
Log to the portal with your admin account and go to the Dashboard page.
In the section " Delete conversations ", enter the required date range, then click " Submit ".
What can I do when I don't see the expected changes to the portal ?
The dash portal synchronizes in about 5 minute with the desktop database. If that is not quick enough, you can connect to the portal as an administrator and go to the Dashboard. There, click on " Clear the cache ".
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